Frequently Asked Questions

  1. How can I contact you?
  2. How do I know if ordering online is secure?
  3. Can I determine my shipping charges before placing an order?
  4. How can I track the status of my order?
  5. Will you charge sales tax on my order?
  6. Does my computer need to accept cookies to shop on GoLustro.com?
  7. Can I return or exchange my purchase if I am not satisfied with it and is there a fee?
  8. What if I am not sure which product to use for my car or boat?
  9. Do you still sell the Luster Glaze Maintenance Kit which I received with my application?

Answers...

  1. How can I contact you?

    Click on the Contact Us link in the Customer Service menu.

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  2. How do I know if ordering online is secure?

    Pages on our website that contain confidential information, such as the user sign-in or credit card payment pages, are secured with strong 128/256 bit encryption - industry standard with trusted digital SSL certificate authentication and encryption.

    How do you know if a particular page is safe? Look for the "lock" icon that most web browsers will display to indicate that the web page you're viewing has been properly encrypted by SSL.

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  3. Can I determine my shipping charges before placing an order?

    Yes! As soon as you place an item in the Shopping Cart, you can click the Shipping Rates button. We'll just ask for your zip code.

    Unlike many other websites, we won't make you go through the entire checkout process before showing you the shipping charges.

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  4. How can I track the status of my order?

    Under Your Account, click Order History

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  5. Will you charge sales tax on my order?

    Sales tax is charged on orders that are shipped to a Washington address.

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  6. Does my computer need to accept cookies to shop on GoLustro.com?

    Yes. This is as a standard method used by many eCommerce websites to provide the features you've likely become accustomed to. Please review our Privacy Policy for more information about cookies.

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  7. Can I return or exchange my purchase if I am not satisfied with it and is there a fee?

    Please see our return policy.

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  8. What if I am not sure which product to use for my car or boat?

    Simply call us at 1-877-465-8787 or send us an email at contactus@golustro.com. We are always happy to answer any customer questions on our products.

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  9. Do you still sell the Luster Glaze Maintenance Kit which I received with my application?

    YES, we do still sell the Luster Glaze Maintenance Kit which was given to many customers over the years after their purchase.

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